Customer Service Coordinator
Do you want to be part the customer service team for Early Life Nutrition? In this role you will be is managing the logistic flows to our customers and administrative handling of the 'order-to-cash" process. By keeping a constant focus on our customer demands and by doing accurate handling of orders, invoices and client questions, this teams make a difference to our clients and our business...every day.
In this role you will be reporting to the Teamlead Customer Service, together with 3 colleagues. Summarizing the variety of activities in this role isn't an easy one, but…
Your most important responsibilities will be:
- We receive incoming orders and returns from our clients, with a critical eye on the flows you are able to detect strange info and can manage exceptions.
- You have daily communication with our customers and logistic providers for all outbound and logistic related topics. Offering support and including promotional activities and innovations towards customers falls also under your scope.
- You are also the one sorting out customer questions and complaints, together with our internal and external departments of course.
- Correctness of our customer master data is key, you're in the driver's seat to make sure this input is complete and correct. You will also have the opportunity to optimize and improve the way the department is working, in order to be more effective and provide an even better service to our customers. Improving processes, systems and reporting are the main topics here.
Having a keen interest in Logistics and Customer Service is a crucial element for success in this role, whether you have studied Logistics/Supply Chain as a Bachelor/Master or you have a first experience in a customer service role already.
The role is an ideal opportunity for someone who like to combine the operation with more strategical topics, and wants to have a role in the middle of the action within Logistics. To ensure our customers receive the right products within the right timeframe, you will need to have excellent communication skills (ENG + NL), a pro-active and pragmatic approach. Continuously seeking for improvement is a great mindset to make the difference in this role. It would be awesome if you already have some experience in SAP.
What’s in it for you?
At Danone we offer a complete package of benefits, with a competitive primary salary and yearly bonus, but also benefits like a premium free pension, 30 days annual leave, insurances and many more. But more importantly – this is a unique opportunity to bring a lot of value into Danone were future possibilities are discussed based on your personal development needs.
Hit the “apply now” button. Need more information? please contact Joel Bacas (Talent Manager Quality Benelux) on firstname.lastname@example.org or via +31 6 29 07 04 66. Please be aware that applications are only taken in consideration via linkedin or jobs.danone.com.