On Site Support Senior Analyst
On-Site Support will through a pro-active approach provide internal customers with operational and technical support in order to enable Danone employees to operate more effectively and efficiently. You will be part of IT On-site team based in Haps and you will support around 650 end-users.
About the Job
In your role, you will pursue the excellence of the provided service to the internal Customers which is taking into account: professionalism and customer 1st attitude, effectiveness and efficiency of users support, minimal disruption or no disruption to the business (projects) and cooperation with the team and suppliers. In this position, you are responsible for 2 team members.
Your key responsibilities as the On-Site Support analyst:
- Prepare and configure hardware for new hires and replacements of hardware;
- Assist with meeting room & printer issues;
- Improve processes to make work more efficient;
- Maintain and create new documentation;
- Help with and solve upcoming incidents.
You will be part of IT On-site team based in Haps and you will support around 650 end-users. The On-Site Support analyst will analyze and troubleshoot Customer problems and advise on appropriate action.
You have a bachelor’s degree in computer science, Information Systems Management, Business studies or Information Technology. You have at least 3 years’ experience – strong expertise in project management and excellent knowledge about Office 365, Microsoft 2010+, iOS devices, Symantec Management Platform. You know how to understand and support basics of networking, servers, different operating systems, laptop / desktop, network printers, mobile technology.
You are always looking for excellence, consistently produces high quality work, tries to improve your results. You can deal with complex situations and you know how to maintain structure in workflow in a dynamic, challenging and sometimes hectic environment.
Danone’s mission is bringing health through food to as many people as possible and we want to invite people to join the movement for a healthier world. We recognize the power people have to impact the world through their daily choices. Healthy food needs a healthy planet, and this is what our new signature One Planet One Health embodies..
At Danone, we offer a complete package of benefits, with a competitive primary and yearly bonus, but also benefits like a premium free pension, 30 days annual leave and several discounts on a collective health insurance and even on some of our products
We invite you to apply online via our website. You have until the closing date 20th of September 2019 to apply. To comply with GDPR regulations, we cannot process your personal data without given consent. Therefore, we strongly recommend applying directly via our careers website.
Need more information? Please contact me Giorgia Calabria,